14-Day Money Back Guarantee – Because You Deserve Gourmet Without the Worry

At Premium Gourmet, we stand by the quality and care behind every product we serve. If for any reason you’re not happy with your order, we offer a 100% money back guarantee — no questions asked.

Yes, kahit ubos ang rice — basta may tira sa ulam. 😉

✅ What’s Covered

You may request a refund within 14 days of receiving your product — as long as you meet the following conditions:

📦 Return Conditions:

1. Return the Product – Any remaining product must be returned to us. (We accept partially consumed items, but not empty containers.)

2. Send the Return Within 14 Days of Delivery – Refund requests and product returns must be initiated within 14 days of confirmed delivery date.

3. Provide Reason for Refund – We don’t need a long explanation, but we value your honest feedback to help us improve.

4. Buyer Covers Return Shipping – Return shipping cost must be shouldered by the customer.

5. Free Items Are Non-Refundable – Any bonus items, freebies, or gifts with purchase are not eligible for refund or return.

🚫 One Refund Per Customer Only:

To protect this guarantee for everyone:

*Each household is eligible for one (1) refund claim only.

*Accounts flagged for excessive returns or abuse may not qualify for future offers.

💸 How Refunds Are Processed:

*Refunds are issued in full (100%) via GCash or Bank Transfer only.

*We cannot refund through third-party processors like Xendit or credit cards at this time.

*Processing time: 5–10 business days after we receive the returned item.

💬 Still Have Questions?

Reach out to us anytime on our official Facebook Page:
👉 facebook.com/ninaskitchen.ph

We’ll take care of you the way only gourmet brands should. 🧡